VoiceGuide IVR Software Main Page
Jump to content

Dialer Outbound + Acd Agents + Hmp

Recommended Posts

Hello, I want to implement a 20 positions outbound call center agents.

 

PBX extensions from voiceguide = SIP

 

How many licenses of voice guide you recommend?

 

Outbound predictive interests me.

 

HMP many licenses need and what type?

 

 

Cheers

Diego Miño

Share this post


Link to post

For a predictive outbound system with 20 agents you would want to have about 30-40 channels used for the outgoing legs of the calls in addition to the 20 channels that would connect calls to agents. So about 50-60 channels all up.

 

The connected calls would be routed through VoiceGuide which would let you record the calls and use other automation featured like playing pre-recorded sound files to customers if agent presses a key (or series of keys, or a button on their popup window etc) on their keypad.

 

Same amount of HMP licenses.

 

Please contact sales@voiceguide.com for HMP license pricing. HMP licenses need to be purchased through us so that we may support the system properly.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×