VoiceGuide IVR Software Main Page
Jump to content

Keypress Not Detected

Recommended Posts

I'am in the process of evaluating IVR software and run a demo version of VoiceGuide. When using the 'Record Sound Module' it records the callers voice. When using other modules VoiceGuide doesn't detect which buttons are pressed (not even during silences). Are the DTMF sounds different per country (I am in Holland)?

Share this post


Link to post

DTMF tones are the same everywhere.

 

The possible reasons for VG not reacting to DTMF key presses:

 

1. The modem does not detect tem well.

2. The telephone handset used plays the DTMF tones very softly, and some modems cannot detect them..

 

Can you try using another modem and/or try calling from a different telephone handset?

Share this post


Link to post

Will do, thanks. I tried with two handsets already so I suspect the modem (USR, yes I know). Problem is we only have USR modems so I need to get a different one elsewhere.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×