Jump to content


< Back to Forum


 

Outbound Callerid


  • Please log in to reply

#1 newpop1 11 December 2008 - 07:04 AM

Hello, we have a Digital Dialogic board with a PRI T1 line (23 lines) with V7 Ent+Dialer version (latest). I have not found documentation on how to do the following:

1) Ability to do outbound calls but we want to specify the Caller ID information on each outbound call (regardless of the line #). We may want to specify the Name and the Number to be different each time based upon a different customer. Is this possible with VoiceGuide?

2) Using the same setup, according to the company that provides the T1 line they claim that we have more than just CallerID information coming in for each call, like where the call originated, if it came from a 1-800# and then transferred to a secondary number, etc.

Our setup is not with a PBX or Switch but just a T1 that ends on a PRI that connects to the Digital Dialogic board DMV600BTEPEQ

Thank You

#2 SupportTeam 11 December 2008 - 09:22 AM

QUOTE
Ability to do outbound calls but we want to specify the Caller ID information on each outbound call (regardless of the line #). We may want to specify the Name and the Number to be different each time based upon a different customer. Is this possible with VoiceGuide?

In the Call Options field include:

<CallerID>5551234</CallerID>

Where 5551234 is the CallerID number to be used on the outbound call. This will result in the outgoing ISDN call setup message to include your specified number as the CallerID.

Note that your ISDN service provider may just ignore this setting. You will need to speak to your ISDN service provider to see what they do with the user specified CallerID, whether they ignore it and replace with their own value or whether they pass it on. The ISDN service provider may let you for example to only set the CallerID to some pre-determined numbers, but not to others.

QUOTE
2) Using the same setup, according to the company that provides the T1 line they claim that we have more than just CallerID information coming in for each call, like where the call originated, if it came from a 1-800# and then transferred to a secondary number, etc.

Maybe they are sending some extra information in the ISDN call setup messages. Do you have some specifications on how this information is provided? Or do you have any ISDN level tracing that captures this information?