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Module Is Script Isnot Foun

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#1 dave.tentchoff 18 February 2017 - 10:28 AM

We are having an issue where the a module is not found.  It  is identified as the next module and,  when I look at the script in Script Designer, the module is there and the names match.  Where do I  look next?


I have attached a section of the log file from one of the test calls.



#2 SupportTeam 19 February 2017 - 12:45 AM

No log was attached.


Can you please post the vgEngine log and the script itself.

#3 dave.tentchoff 20 February 2017 - 06:00 AM

I have attached the script and the vgEngine log file.



#4 SupportTeam 20 February 2017 - 06:14 AM

There seems to be a license related issue on this system - and this prevents the full script from being loaded.


The issued license was for v7.5, but looks like you are using v7.4 on your system.


Will advise the sales dept that issues licenses and you should get a new v7.4 license in a few hours by email.





Upgrading system to v7.5 will fix the issue.


To change from one release of VoiceGuide v7 to another:

1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs.

2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).

3. Start  VoiceGuide service.


Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, etc) and will not remove any of users script or sound files, and will not remove any log files etc.