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Vg Would Not Start

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#1 iTime 31 March 2016 - 10:25 AM

Hi Support team,


We have a situation today all of sudden: VG would not start. It was fine until last week.

Only difference is that there was Windows updates, which I do not think really relevant.


Would you be able to see the log and tell us what is causing it?

Upon start, VG green arrow on the tray icon shows the service has been started, but the "status monitor" shows no lines available.

Any help is much appreciated.



#2 SupportTeam 31 March 2016 - 10:30 AM

Looks like the Config.xml on your system was changed by someone and now it is no longer a valid XML file.


Logs show:

171836.135   5         ERROR v7.5.5915.18699 (12-Mar-16 10:23:19.49) mainLoad XML Config : Data at the root level is invalid. Line 1, position 1.

037 171838.551  5204           configxml board file [C:\Program Files (x86)\VoiceGuide\conf\Config.xml]
038 171838.551  5204   1       config board file load start (len=6808)
039 171838.552  5204     xml   parse error at line 1:not well-formed (invalid token)

VoiceGuide cannot read in the Config.xml, so it does not know what lines to open etc.

#3 iTime 31 March 2016 - 10:39 AM

Yes, that was it.

there was a single quote attached at the beginning of a tag.