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Callerid On Analog Lines

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#1 ThaoHuynh 11 September 2017 - 07:38 PM

Hi VG Support Team,


I have tried to use $RV_CIDNUMBER to get phone number. When i use VOIP system, i can get Phone Number like "1777...@callcentric.com". However if i use dialogic card, it can't get Phone Number, it will response result "#". How can i fix it?


Thank you so much.

#2 SupportTeam 11 September 2017 - 08:14 PM

Maybe the CallerID is not supplied over the Analog lines that are attached to your Dialogic card.


Have you spoken to the Telco that provides those lines? Do they send CallerID?

If they do send the CallerID then when do they send it and in what format?

#3 ThaoHuynh 13 September 2017 - 05:02 PM

Thank you so much, i will ask the Telco.