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Voiceguide Trouble Answering Calls And Rrunning Sc


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#1 CeceJ 24 June 2005 - 04:16 AM

We are updating to a PRI with a dialogic 240 JCT card. I have installed voiceguide and implemented the patch found on yout download page. I am running your Credit Card script as a test. After I start Voiceguide the first call is answered and the Credit Card script runs. On remaining calls to the same number the caller ID pops in the pop-up box but the script does not run. I restart Voiceguide and the script works again. I am attaching the mmddtw og file.


#2 SupportTeam 24 June 2005 - 07:57 AM

Which ISDN protocol is used on these lines and which ISDN protocol has been set in the Dialogic DCM?

These types of problems are usually protocol related.

Trace shows that after last restart the following calls were made with these results:

095659 answered ok
095929 answer fail
095942 answered ok
100104 answer fail
100111 answer fail
100118 answer fail
100126 answer fail

So not all subsequent calls after the first one failed - 3rd call was answered OK as well.

It looks like the protocol here is not set quite right. If you are unable to find a protocol setting that works then we can start getting into tracing of the ISDN messages themselves to find out what the actual problem is on the ISDN level, but I'd suggest re-confirming the protocol with the telephone company first, and then speaking with the Dialogic distributor in your area to see if maybe they have previous experience with Dialogicís ISDN drivers and ISDN lines with that phone company and what Dialogic driver changes were required to make connection with this phone company work.

Have you tried testing this line using Dialogic's ISDIAG tool? All the calls on this line arrive on the first channel so it should be easy to test using ISDIAG.

QUOTE
095539.062† †  ------------------------------------------------------------------------------
095539.062† †  ktTelControl OCX v2.2.0, Jun 21 2005 21:56:00 [For Dialogic]
095539.062† †  Initialise at 0623 095539.062
095539.062† †  ------------------------------------------------------------------------------


095659.265 004 ev† † GCEV_OFFERED
...
095659.296 004 ocxfn LineAnswer(lLineId=4, lParam=0, strParam=)
095659.296 004 ev† † metaevent: cclibid=0x2, crn=0x2008019, evtdatap=0x8232e58, evtdev=0x4, evtlen=0x1c, evttype=0x804, extevtdatap=0x0, flags=0x1, linedev=0x4, magicno=0xbad012fb, rfu1=0x2, usrattr=0x19f6a0 (usrattr=hli)
095659.296 004 ev† † GCEV_ACCEPT
095659.328 004 ev† † metaevent: cclibid=0x2, crn=0x2008019, evtdatap=0x8232e80, evtdev=0x4, evtlen=0x1c, evttype=0x802, extevtdatap=0x0, flags=0x1, linedev=0x4, magicno=0xbad012fb, rfu1=0x2, usrattr=0x19f6a0 (usrattr=hli)
095659.328 004 ev† † GCEV_ANSWERED




095929.687 004 ev† † GCEV_OFFERED
...
095929.718 004 ocxfn LineAnswer(lLineId=4, lParam=0, strParam=)
095929.734 004 ev† † metaevent: cclibid=0x2, crn=0x200801e, evtdatap=0x82264f0, evtdev=0x4, evtlen=0x1c, evttype=0x801, extevtdatap=0x0, flags=0x1, linedev=0x4, magicno=0xbad012fb, rfu1=0x2, usrattr=0x19f6a0 (usrattr=hli)
095929.734 004 ev† † GCEV_TASKFAIL



095942.781 007 ev† † GCEV_OFFERED
...
095942.828 007 ocxfn LineAnswer(lLineId=7, lParam=0, strParam=)
095942.843 007 ev† † metaevent: cclibid=0x2, crn=0x200801a, evtdatap=0x8232e80, evtdev=0x7, evtlen=0x1c, evttype=0x804, extevtdatap=0x0, flags=0x1, linedev=0x7, magicno=0xbad012fb, rfu1=0x2, usrattr=0x1aff50 (usrattr=hli)
095942.843 007 ev† † GCEV_ACCEPT
095942.875 007 ev† † metaevent: cclibid=0x2, crn=0x200801a, evtdatap=0x8232f48, evtdev=0x7, evtlen=0x1c, evttype=0x802, extevtdatap=0x0, flags=0x1, linedev=0x7, magicno=0xbad012fb, rfu1=0x2, usrattr=0x1aff50 (usrattr=hli)
095942.875 007 ev† † GCEV_ANSWERED



100104.078 004 ev† † GCEV_OFFERED
...
100104.109 004 ocxfn LineAnswer(lLineId=4, lParam=0, strParam=)
100104.125 004 ev† † metaevent: cclibid=0x2, crn=0x2008020, evtdatap=0x8232f48, evtdev=0x4, evtlen=0x1c, evttype=0x801, extevtdatap=0x0, flags=0x1, linedev=0x4, magicno=0xbad012fb, rfu1=0x2, usrattr=0x19f6a0 (usrattr=hli)
100104.125 004 ev† † GCEV_TASKFAIL



100111.390 004 ev† † GCEV_OFFERED
...
100111.421 004 ocxfn LineAnswer(lLineId=4, lParam=0, strParam=)
100111.421 004 ev† † metaevent: cclibid=0x2, crn=0x2008021, evtdatap=0x8232e80, evtdev=0x4, evtlen=0x1c, evttype=0x801, extevtdatap=0x0, flags=0x1, linedev=0x4, magicno=0xbad012fb, rfu1=0x2, usrattr=0x19f6a0 (usrattr=hli)
100111.421 004 ev† † GCEV_TASKFAIL



100118.781 004 ev† † GCEV_OFFERED
...
100118.812 004 ocxfn LineAnswer(lLineId=4, lParam=0, strParam=)
100118.812 004 ev† † metaevent: cclibid=0x2, crn=0x2008024, evtdatap=0x8232fc0, evtdev=0x4, evtlen=0x1c, evttype=0x801, extevtdatap=0x0, flags=0x1, linedev=0x4, magicno=0xbad012fb, rfu1=0x2, usrattr=0x19f6a0 (usrattr=hli)
100118.812 004 ev† † GCEV_TASKFAIL



100126.078 004 ev† † GCEV_OFFERED
...
100126.109 004 ocxfn LineAnswer(lLineId=4, lParam=0, strParam=)
100126.109 004 ev† † metaevent: cclibid=0x2, crn=0x2008026, evtdatap=0x8232e80, evtdev=0x4, evtlen=0x1c, evttype=0x801, extevtdatap=0x0, flags=0x1, linedev=0x4, magicno=0xbad012fb, rfu1=0x2, usrattr=0x19f6a0 (usrattr=hli)
100126.109 004 ev† † GCEV_TASKFAIL


#3 Guest_Guest_cecej_* 28 June 2005 - 03:17 AM

Can you tell me what the DID should be Dialogic JCT 240 card?
The Protocol is set to NI2 on the card and from the Telco.

#4 SupportTeam 28 June 2005 - 07:46 AM

Which setting are you referring to?

DID is usually the number sent by the telco to indicate what number the caller dialed.

Have you tried testing this line using Dialogic's ISDIAG tool?

#5 CeceJ 28 June 2005 - 10:18 PM

I have tired ISDIAG, and it did not indicate errors. Which tests should I run?
The Telco asked what I wanted the DID to be. They also call it the 'Number of Digits'

#6 SupportTeam 28 June 2005 - 11:25 PM

So you have been able to answer multiple calls one after another with no problems using ISDAIG?

Would it be possible for us to have access to this machine using PCAnywhere so that we can run a few tests?
QUOTE
The Telco asked what I wanted the DID to be. They also call it the 'Number of Digits'

maybe they mean how many digits of the number the caller dialed will be forwarded to you? Just ask them to forward the maximum number they can... ie: the whole number dialed by caller.

#7 Guest_Guest_cecej_* 29 June 2005 - 02:32 AM

I can make multiple calls.

What message do you get if the call is answered? When receiving calls if within ISDIAG, I choose option 11 restart and wait call I get the message
Facility message received IE: 1C 12 9F 8B 01 00 A1 0C 02 01 01 02 01 00 80 04 53 52 56 53

If I then hangup ISDIAG has the message Disconnect
I call again without doing option 11 and get the message received CCEV_TASKFAIL
Can not accept event in current state S Error message too big or too small

#8 Guest_Guest_cecej_* 29 June 2005 - 03:30 AM

When watching the screen closely I noticed another message and was able to save it within a screen shot - received CONNECT ACK message from NETWORK
GETDNIS Error: Message too big or too small

#9 SupportTeam 29 June 2005 - 07:54 AM

From your two last posts it is apparent that the protocol used by your Telephone company is different to that expected by the Dialogic drivers.

have you spoken to your local Dialogic distributor about this?

They should know each phone company's actual protocols and how the Dialogic card must be setup to work with them. The local Dialogic distributor should assist you to the point of getting the card working with ISDAG.