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#13519 Application Error In Event Viewer

Posted by CeceJ on 21 September 2005 - 10:58 PM in General

Within the Event Viewer I have the following error listed many times

Faulting application VgMulti.exe, version 6.0.0.2201, faulting module unknown, version 0.0.0.0, fault address 0x0368f49d.

Voiceguide appears to be working.

Any ideas on why I receive the error?



#13392 Voiceguide As A Service

Posted by CeceJ on 15 September 2005 - 01:25 AM in General

I am trying to use XYNTService to start Voiceguide for dialogic automatically at reboot. I have added process0 with wait time to give the dialogic card time to restart and the service does start Voiceguide - but I get the following error when it tries to access a database -
ERROR 6.0.2201 Database file not found:\\skadb1apps\VoiceGuideTimeclock\
TimeClock_be.mdb

When I start voiceguide by double clicking on VgMulti.exe I do not get this error

The following is my code for XYNTService.ini

[Settings]
ServiceName = XYNTService
ProcCount = 2
CheckProcess = 30


[Process0]
CommandLine = c:\xyntservice\wait.bat
WorkingDir = c:\xyntservice
PauseStart = 150000
PauseEnd = 100
UserInterface = Yes
Restart = Yes


[Process1]
CommandLine = c:\Program Files\VoiceGuide\VgMulti.exe
WorkingDir = c:\Program Files\VoiceGuide
PauseStart = 15000
PauseEnd = 15000
UserInterface = Yes
Restart = Yes



#13319 Inband Signaling

Posted by CeceJ on 12 September 2005 - 10:51 PM in General

I do not have MSCOMM32.OCX on my system.
Thanks



#12629 Dialogic Service Release 6.0 And Windows 2003

Posted by CeceJ on 21 July 2005 - 03:08 AM in General

My card is working fine with ISDIAG. I did copy the dll file. But, the error occurs with Voiceguide



#12623 Dialogic Service Release 6.0 And Windows 2003

Posted by CeceJ on 21 July 2005 - 12:39 AM in General

Yes, I am using VG for Dialogic and here are my screen shots.



#12614 Dialogic Service Release 6.0 And Windows 2003

Posted by CeceJ on 20 July 2005 - 05:49 AM in General

I am having a similar problem. I was able to get the Dialogic 240Jct card installed, recognized and running. I am using SR5.1.1 Service pack 1, feature pack 1 and Service Update 63. I am using a Windows Server 2003. When I try to install Voiceguide, it appears to install but then I get the message that it is not compatible. Is there an update that I can use to get this working?



#12367 Voiceguide Trouble Answering Calls And Rrunning Sc

Posted by CeceJ on 28 June 2005 - 10:18 PM in General

I have tired ISDIAG, and it did not indicate errors. Which tests should I run?
The Telco asked what I wanted the DID to be. They also call it the 'Number of Digits'



#12311 Voiceguide Trouble Answering Calls And Rrunning Sc

Posted by CeceJ on 24 June 2005 - 04:16 AM in General

We are updating to a PRI with a dialogic 240 JCT card. I have installed voiceguide and implemented the patch found on yout download page. I am running your Credit Card script as a test. After I start Voiceguide the first call is answered and the Credit Card script runs. On remaining calls to the same number the caller ID pops in the pop-up box but the script does not run. I restart Voiceguide and the script works again. I am attaching the mmddtw og file.



#12291 Closing Vgmulti Generates Application Error

Posted by CeceJ on 23 June 2005 - 02:58 AM in General

I am getting the same error - windows 2000 Server; VoiceGuide for Dialogic; and a PRI line with a Dialogic 240 JCT card. I have attached the mmddtw.txt file



#12052 Config.xml For Pri

Posted by CeceJ on 03 June 2005 - 02:28 AM in General

We have a 16 line Enterprise edition of Voiceguide. But, currently I am running on a test machine and installed Vg5.2.3b and then made the installed VoiceGuide for Dialogic on top of that. We are using a IntelŪ DialogicŪ D/240JCT-T1 board.
When I used altered the Sample Config for 120 port using four E1s ISDN.xml I got the following error Init Error: gc_start failed
voice guide opens with 4 lines
each with the status of "gc gc_Open(Ex:(N_dtiB1T1P_ISDN)error(opening digital line)failed, gc(0x90) - (null), cc ....



#12047 Config.xml For Pri

Posted by CeceJ on 03 June 2005 - 01:20 AM in General

What changes need to be made to the "sample Config for 24 port using one T1 robbed bit.xml" to be used with a 24 port PRI line?

Do any changes need to be made to the ConfigLine.xml

The error message I get is Init Error: gc_Start failed
and then edit the LinesConfig.xml file in \data\subdirectory



#10697 Managing Log Files

Posted by CeceJ on 08 March 2005 - 05:59 AM in General

I agree that it should be a feature to turn the logging off.



#8576 Recommended Motherboard

Posted by CeceJ on 25 September 2004 - 02:32 AM in General

What motherboard is recommended when using 4 dialogic D/4pci boards.
We have 12 phone lines connected to the 4 boards.
We are using our system as a timeclock to clock in and out. We receive 1500+ calls a day with a high percentage of the calls occurring between 6:50 - 7:10 am, 2:50 - 3:10 pm, and 10:50 - 11:10 pm.
When several calls are are received in a short period of time the callerid is not captured. We know that it is being sent, because we have set up an external callerid box and it receives the callerid and the Voiceguide program receives a null callerid.