Contents

VoiceGuide Help
1. Introduction
Welcome To VoiceGuide
Which version to use
2. System Configuration
System Requirements
Installing v7.x - Dialogic
Installing v7.x - VoIP / HMP
Installing v6.x - Dialogic
Installing v5.x - Voice Modems
Installing v5.x - CAPI compatible cards
Installing v5.x - Dialogic
Installing v5.x - Dialogic Wave Drivers
Text To Speech
Call Transfers and Conferencing
ODBC Data Sources
End of Call Detection
Distinctive Ring Detection
T1/E1 ISDN Configuration
T1/E1 RobbedBit/CAS/R2 Configuration
VoIP Line Registration
Command Line Options
Registering VoiceGuide
Unique System Identifier
3. Script Design
Introduction
Graphical Design Environment
Module Types
Paths
Result Variables
Call Start
Call Finish
Multilanguage Systems
Protected Scripts
Sound files
Testing Scripts
4. Modules Reference
Play
Record
Get Numbers
Say Numbers
Transfer Call
Send Phone Message
Send Pager Message
Send Email
Database Query
Run Program
Time Switch
Evaluate Expression
Run VB Script
Send DDE Command
Hangup Call
5. Fax
Introduction
6. Voicemail
Introduction
Voicemail System Manager
Voicemail Menus
Message Lamps
7. Outbound Dialing
Loading Numbers to Call
Detect Call Answer
Outbound VoIP calls
Predictive Dialers
External Database Source (v7)
8. Speech Recognition
Introduction
Grammars
Install LumenVox
9. Logs
Script Logs
Call Detail Records (CDRs)
10. ActiveX / COM Interface
Admin_TraceLogAdd
Dialer_MakeCall
Dialer_OutDialQueAdd
Bridge_Connect
Bridge_Disconnect
Line_Hangup
Line_Pickup
Play_Start
Play_Stop
Record_Stop
Record_Start
Record_2Lines_Start
Run_ResultReturn
RvGet
RvGet_All
RvGet_AllXml
RvSet
RvSet_RvList
Script_Gosub
Script_Goto
Script_Return
Serial_Tx
Vm_Event
Vm_VmbConfig_Get
Vm_VmbConfig_Set
11. PBX Integration (CTI)
Inband Signaling
Ericsson MD110 Voicemail Interface
Legal Information
Copyright & Disclaimer

 
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Installing Dialogic Wave Driver - Windows 2000/XP

Instruction below relate to VoiceGuide v5.x
(ie. 'VoiceGuide for TAPI' version) only.

Wave Drivers do not need to be installed if using VoiceGuide for Dialogic

The step-by-step approach to installing the Dialogic Wave driver on Win2000/XP systems is:

  1. Go to the Start Menu->Settings->Control Panel->Add/Remove Hardware to start the Add/Remove Hardware Wizard
  2. Click Next.
  3. Select Add/Troubleshoot a Device and click Next.
  4. Windows will attempt to find any new plug and play devices. It should find none. Select "Add a new device" and click Next.
  5. Select “No, I want to select the hardware from a list” and click Next
  6. Select “Sound, video and game controllers” and click Next
  7. Click “Have Disk” and browse to the "Program Files\Dialogic\LIB" directory.
  8. Select the “oemsetup” file and click open. Then click OK on the next screen.
  9. Select the “Dialogic WAVE driver 1.X” and click Next.
  10. Click Next. You will receive a warning that a digital signature is not found. Click Yes to continue the installation.
  11. If asked for path to "dlgwave.dll" it should be found in Windows' "System32" directory, else it is also available in the "Program Files\Dialogic\LIB" directory.
  12. Restart the computer for the changes to take affect

 

Once again, with screenshots that Windows displays at each step (There are some minor differences between 2000 and XP).

1. Go to the Start Menu->Settings->Control Panel->Add/Remove Hardware to start the Add/Remove Hardware Wizard

2. Click Next.

3. Select Add/Troubleshoot a Device and click Next.

 4. Windows will attempt to find any new plug and play devices. It should find none. Select "Add a new device" and click Next.

5. Select “No, I want to select the hardware from a list” and click Next

6. Select “Sound, video and game controllers” and click Next

7. Click “Have Disk” and browse to the "Program Files\Dialogic\LIB" directory.

8. Select the “oemsetup” file and click open. Then click OK on the next screen.

9. Select the “Dialogic WAVE driver 1.X” and click Next.

10. Click Next. You will receive a warning that a digital signature is not found. Click Yes to continue the installation.

11. If asked for path to "dlgwave.dll" it should be found in Windows' "System32" directory, else it is also available in the "Program Files\Dialogic\LIB" directory.

12. Restart the computer for the changes to take affect

 

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