VoiceGuide

The Graphical Script Design Environment allows intuitive design of the IVR system. Action Modules are drag-and-dropped on the screen, and then Paths between the modules are specified, indicating which module the caller should be directed to depending on what keys were pressed.

The sample script below shows a sample after hours service management system:

 

 

  The sample script below shows a sample after hours service management system:

   

 

  Specifying what each module is to do is quick and intuitive:

 

 

  Fully featured Context Menus speed up script creation:

 

 

  Voicemail System Manager

  The Voicemail Manager allows:

• Easy creation and deletion of voicemail boxes
• Screening/recording/deleting of greeting messages
• Screening/recording/deleting the messages left in the voicemail box.
• Setting of forwarding telephone numbers and email addresses

 

  VoiceGuide v6 Status Screen

  When running, VoiceGuide displays the status of each telephone line under it's control.

 

 

 

Introduction

• Overview
• Screenshots
• Outbound Dialer
• ACD Queueing
• Features List