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Graphical Script Design Environment
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The Graphical Script Design Environment allows intuitive design of the IVR system. Action
Modules are dropped on the screen, and then Paths between the modules
are specified, indicating which module the caller should be directed to
depending on what keys were pressed.
The sample script below shows a sample after hours service management system:
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For a sample screen shot of a credit card payment
application click here.
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Specifying what each module is to do is quick and intuitive:
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Fully featured Context Menus speed up script creation:
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The Voicemail Manager allows:
- Easy creation and deletion of
voicemail boxes
- Screening/recording/deleting
of greeting messages
- Screening/recording/deleting
the messages left in the voicemail box.
- Setting of forwarding
telephone numbers and email addresses
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Voice Guide Status Screen
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When running, VoiceGuide displays
the status of each telephone line under it's control.
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VoiceGuide includes an easy to use Setup Wizard.
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All
information on what entries the caller selected, messages recorded, and
any other information entered can be seen displayed in the Call Log
Browser. Time and Caller ID details of the caller are also stored.
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