Office : Auto Attendant, Voicemail & Unified Messaging systems.
	Call Center: Intelligent Call Routing & Queuing, Fax-Back, Web and email interactions.
	Technical Support : Help Desk, Ticket Scheduling and Status
	Banking : Telebanking, Bill Payment, Locator
	Insurance : Claim Status, Enrollment
	Securities : Account Information, Trades, Quotes
	Government : Scheduling, Pay-by Phone, Taxpayer Services, Notifications & Reminders.
	Healthcare : Appointment Reminders, Benefit Inquiry, Claim Status, Plan Enrollment, Prescription Refill, Test Results Reporting, Surveys.
	Retail : Order Status & Processing, Accounts Payable, Store & Inventory Locator.
	Utilities : Account Information, Outage Reporting, Service Scheduling, Meter Reading.
	Travel & Hospitality : Flight Information/Schedules, Ticketing, Frequent Customer Account Information, Promotions

Creating VoiceGuide Scripts

VoiceGuide's Script Designer is a powerful and easy to use application development visual editing tool for the creation of IVR applications. Creating an IVR system in VoiceGuide takes just a few clicks : select the action modules, place them in your script, select which keys caller must press  record your sound prompts, press the Run Script button... A simple script may look something like this in your design window: There are further modules available which can be used to build more sophisticated systems. Below is a list modules which are available in VoiceGuide: Play Sound File Plays a sound file, while awaiting a key press from the caller.   Record Sound File Records a sound file. Stops when the caller presses a key or when the busy tone or silence is detected.    Get Number Plays a sound file, and accepts the number sequence entered by the caller. It can optionally play back the number sequence for customer verification.    Say Number Speaks the supplied number as: Digits, Number  Amount (Dollars and/or cents), Date/Time (variety of formats).   Transfer Call Will transfer the call to another extension or telephone number.      Make Call Queues a call, or a sequence of calls. The calls will be made as soon as VoiceGuide has a line available to make a call on.     Send Pager Message Sends a pager message.      Send Email Sends an Email message and attachments.   Database Query Retrieves or updates information in the selected database.      Run Program Runs the specified program, and reads in any information returned by the program.   Time Switch Go down different paths depending on current or specified date, day, time of day, etc.   Evaluate Expression Performs calculations based on internal variables, Boolean expression or an Arithmetic expression specified.  The results of calculations performed in this module can be used in other parts of the script     Run VB Script Runs a VB Script, and reads in any information returned by the VB Script.     Send DDE Command This module sends commands and data to other programs using DDE (Dynamic Data Exchange).     Hangup the Call Finishes the call. VoiceGuide integrates easily with many types of third party applications and supports detection of PBX inband signaling. Capability to interface to external programs, execute VB Scripts and VoiceGuide's COM interface ensures that it can be used to create any type of Automated Telephone System that you or your business may require, and its ability to use Voice modems or Dialogic cards allows it to be used for small or large systems. It’s the easiest way to create IVR systems.

VoiceGuide Introduction Pamphlet

VoiceGuide Introduction Pamphlet (800KB)