Intuitive Graphical Script Designer
VoiceGuide's Script Designer is a powerful and easy to use application development visual editing tool for the creation of IVR applications. Creating an IVR system in VoiceGuide takes just a few clicks :
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select the action modules, place them in your script, |
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select which keys caller must press |
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record your sound prompts, |
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press the Run Script button... |
A simple script may look something like this in your design window:
There are further modules available which can be used to build more sophisticated
systems.
Below is a list modules which are available in VoiceGuide:
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Play Sound File Plays a sound file, while awaiting a key press from the caller.
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Record Sound File Records a sound file. Stops when the caller presses a key or when the busy tone or silence is detected.
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Get Number Plays a sound file, and accepts the number sequence entered by the caller. It can optionally play back the number sequence for customer verification.
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Say Number Speaks the supplied number as: Digits, Number Amount (Dollars and/or cents), Date/Time (variety of formats).
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Transfer Call Will transfer the call to another extension or telephone number.
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Make Call Queues a call, or a sequence of calls. The calls will be made as soon as VoiceGuide has a line available to make a call on.
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Send Email Sends an Email message and attachments.
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Database Query Retrieves or updates information in the selected database.
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Run Program Runs the specified program, and reads in any information returned by the program.
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Time Switch Go down different paths depending on current or specified date, day, time of day, etc.
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Evaluate Expression Performs calculations based on internal variables, Boolean expression or an Arithmetic expression specified. The results of calculations performed in this module can be used in other parts of the script
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Run Script Runs a VB Script or Java Script, and reads in any information returned by the Script.
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Hangup the Call Finishes the call. |
VoiceGuide integrates easily with many types of third party applications and supports detection of PBX signaling. Has capability to execute and interface and external programs, internaly execute VB Scripts and Java Scripts, and VoiceGuide's WCF and COM interfaces ensure that it can be used to create any type of automated telephone system that you may require.
VoiceGuide approach results in simpler system architecture that requires less ongoing support maintenance then distributed systems where multiple servers need to communicate with one another to deliver an IVR service.
Detailed instant visibility of script status assists in callflow development and verification testing.
VoiceGuide is the easiest way to create Enterprise IVR systems.