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VoiceGuide Dialer is a fully featured outbound dialing system and can be used to implement all types of systems from simple message delivery to sophisticated interactive sessions and ACD Predictive Dialing. Some common applications are:
Collections |
Patient Check-Up |
Appointment Confirmation |
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Lead
Generating |
Telemarketing |
Parental Notifications |
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Surveys |
Reminder Calls |
Community Announcements |
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Political Campaigning |
Results Delivery |
Emergency Notifications |
Outbound calls and campaigns can be be easily loaded using the user friendly interface (see below). It is also possible to automate the loading of calls by using external XML files, via COM, WCF or WebService APIs, or by loading the calls directly into the the database.
The telephone numbers can be explicitly specified, or loaded from a file. Loaded calls can be categorized using campaign names, and dialed using standard Autodialer or Preview/Predictive ACD dialer engines:
Loaded numbers are screened through supplied Do Not Call lists, and can be modified using flexible number modification rules and prefix addition:
Dialer can detect whether calls are answered by a Live person, or answered by an Answering Machine, and different scripts can be ran in either case. Dialer can also be used to send outbound Fax messages:
Call specific data can be attached to customize the behaviour or scripts, or to forward call-related information to ACD agents if the call is transferred to them.
The Caller ID information sent on the outgoing calls can also be set:
Outbound are made only within the specified times, and after the specified start time. The times can be specified on a per-call basis, with each call having different dialing times specified:
Campaigns can be selectively activated or paused:
The database contents can be viewed and SQL commands can be issued directly to the database if required:
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