Telephony Cards for use with Interactive Voice Response Systems.

For best results, we recommend Dialogic telephony cards be used with VoiceGuide.


	Dialogic cards

Can be used with normal analog phone lines and T1 and E1 lines

Telephony cards are a much better solution then voice modems, offering better quality sound playback/recording and better detection of DTMF and busy tones.

Dialogic cards listed below can be used with VoiceGuide.



Current model cards used for analog lines (normal telephone lines)
	D/4PCIUF	D/4PCIU4S	D/41JCT	D/120JCT
	DMV160LP	D/42JCT	D/82JCT


Older model cards used for analog lines (normal telephone lines). These cards are not produced anymore but can still be purchased second hand and are fine for use with VoiceGuide v6.
	D/4PCIU	D/4PCI	D/41ESC	D/160SC-LS	D/41E
	ProLine/2V	D/21D	D/41D	Dialog/4	D/42NE2
	D/21H	D/41H	D/41EPCI	VFX/40 series

Cards used for digital lines (T1 and E1 trunks)
	D/240JCT	D/480JCT	D/300JCT	D/600JCT
	DMV480A-2T1	DMV600A-2E1	DMV960-4T1	DMV1200-4E1
	DMV960A-4T1	DMV1200A-4E1	DMV600BTEP	DMV1200BTEP

Older model cards used for digital lines (T1 and E1 trunks)
	D/240SC	D/300SC	D/480SC	D/600SC

Which Dialogic card should be used:

Good entry-level cards are the 4 port D/4PCIUF and D/4PCIU4S. You can attach 4 analog phone lines to these cards allowing your system to handle 4 simultaneous calls. They cost around US$600.

Other popular cards for analog lines are the D/120JCT which can handle 12 analog ports and DMV160LP which can handle 16 analog lines.

If digital T1 or E1 trunks are used then the cards to look at would be the D/240JCT which handles a T1 connection or a D/300JCT which is used for E1 connections. The D/480JCT, D/600JCT and DMV series cards handle multiple T1 and E1 trunks.
Each T1 trunk can carry 24 telephone calls, and each E1 trunk can carry 30 telephone calls.

Dialogic cards can be purchased directly from VoiceGuide, including next day shippng. SR6.0 drivers CD is provided with the cards. Please contact sales@VoiceGuide.com for more information regarding Dialogic card selection and pricing.

Dialogic's System Release Drivers:

	A driver CD should be shipped with the cards. Latest Drivers are SR6.0. The older SR5.x drivers should be used for older cards.
	The popular D/4PCIU & D/4PCIUF cards require either the SR6.0 or the SR5.1.1FP1, or the SR5.1.1 + SR5.1.1 SP1 + D4PCIU support patch.
	Newest Dialogic 'DMV' and 'JCT' series cards require SR6.0 drivers.
	The SR5.1.1 + SR5.1.1 SP1 drivers will work on WinXP.

Dialogic System Release Drivers


	CAPI Cards

Can be used with BRI ISDN lines and T1/E1 ISDN lines

VoiceGuide can be used with any ISDN BRI (2 channel 128Kbs) and ISDN PRI (24 channel T1 or 30 channel E1) cards that supports CAPI. This includes cards from:

AVM (Fritz!Card, B1, C2, C4, T1, Fritz!GSM, etc)

BT Speedway (UK version of the AVM Fritz!Card)

and many more, see here.

The most cost effective card at the time of writing is the AVM Fritz!Card. We recommend this card when using VoiceGuide with BRI (128Kbps) ISDN lines.

Please also see: Installing on CAPI / ISDN Systems.


	Other Telephony Cards/Devices

CallUrl Voice 2/4 LV+ 2- and 4-Port Analog Interface Voice Board
The Voice 2/4LV+ provides two/four telephone line interface circuits for direct connection to analog loop start lines. Up to 4 Voice boards can be installed in a single PC chassis enabling port expansion up to 16 ports per system. This card support a TAPI/WAVE interface.

Data Sheet

CallUrl Voice 8LV 8-Port Analog Interface Voice Board
The Voice 4/8LV provides four/eight telephone line interface circuits for direct connection to analog loop start lines. Multiple Voice boards can be installed in a single PC chassis enabling port expansion up to 80 ports per system. This card support a TAPI/WAVE interface.

Data Sheet

Way2Call's Hi-Phone DeskTop 1-Line Analog Device
This one line device supports a TAPI/WAVE interface and has good quality playback and recording, together with good DTMF tone detection (priced at around US$300).

Donjin JCT boards Analog and Digital Voice Boards
Donjin makes analog and digital cards which have similar capabilities to the Dialogic cards. They are configured in a similar way to Dialogic cards. VoiceGuide v7 supports Donjin JCT cards.


	Software Drivers

The following software drivers can be used with VoiceGuide. These software drivers let you deploy VoIP based systems which do not use any physical telephony cards.

Dialogic HMP 3.0 capable of handling up to 300 ports per server.
For use with VoiceGuide v7

Data Sheet

Cisco Unified Communications Manager TSP (TAPI/WAVE driver)
VoiceGuide v5 can use Cisco's TSP driver. The VoiceGuide+Cisco combination also works running under WMWare.

Installation Instructions


	Voice capable Modems

Can be used with normal analog phone lines

In general external modems work better then the internal modems, and internal 'Soft' modems have a number of issues. We do not recommend using internal modems in general.

As the modem models on the market change frequently we cannot provide a definitive list of current 'best' modems. We have found that the quality of sound playback and recording can also vary between different releases of the same modem. When selecting your voice modem we recommend trying a few modems if possible and choosing the best one. For help on choosing the current best modem its probably best to ask for some help at a large computer shop in your local area. They will be able to advise which modems can correctly recognize your local telephone company's CallerID signaling, and which have a good reputation for sound quality. A discussion thread on which modems other users have found satisfactory is running on the VoiceGuide Support Forum.

Many voice modems have one or more of the following problems:

   Poor sound quality/volume.
   Unreliable DTMF tone detection.
   Cannot do call transfers as hookflash length is too long or too short.
   Mistakenly detect a disconnect tone while playing or recording messages and hangup a call halfway through playing/recording of sound file.
   Unable to interrupt the playing of a sound file halfway through.

For reasons above many people find voice modems unsuitable and choose to use a telephony card instead (Dialogic).

Installing Voice Modems

When using a voice modem the first thing that should be checked is whether it's Wave drivers have been correctly installed. Without it's wave drivers the modem will not be able to play and record sound files. To check that the wave drivers are installed you will need to view the Windows Device Driver Manager.

Windows 9x/Me

Open the Windows Control Panel

Double click on the System Icon

Click the Device Manager TAB

Click the + next to Sound, video and game controllers.

Check if the "Wave Device for Voice Modem" driver appears.
Windows 2000/XP

Open the Windows Control Panel

Double click on the System Icon

Click the Hardware TAB and Device Manager button

Click the + next to Sound, video and game controllers.

Check if the "UniModem Half-Duplex Audio Device" driver appears.

If the wave drivers have not been installed for your voice modem then you should update or reinstall your modem drivers. You should also double check if the modem does in fact support voice (note: many 'speakerphone' modems do not support 'voice').

If its hard to find a Voice modem in your local area you can try buying them online (eg: www.pcmall.com):


	System Requirements

Minimum system requirements for running VoiceGuide are:

version 7:

Win XP SP2, Win 2003 SP1

.NET 3.0, .NET 2.0

Pentium 1GHz with 1GB RAM

version 6:

Windows 2000/2003/XP

Pentium 1GHz with 512MB RAM

version 5:

Windows 95/98/ME/2000/2003/XP

Pentium 400MHz with 256MB RAM

Dialogic card, or CAPI card, or Voice Modem, or other Telephony Device